What is AvidHelp?

Video editing or post production is a fast-paced, time sensitive market which you can't afford to have any down-time. AvidHelp is a program that gives you piece of mind, with a fast response time to get you back up and running.

AvidHelp is an all-inclusive support program offered by Dynamix Professional Video Systems.  If you currently own an Avid non-linear video editing system and have a limited tech support department, this is the perfect program for you. Depending on the program you choose, it includes phone support, and on-site service*.  

For more information, please call your local Dynamix office and ask for AvidHelp:

Toronto: 905-882-4000 or 
1 888 AVIDHELP (1 888 284 3435)

London: 519-681-5000

Ottawa: 613-724-4999

E-mail: info@avidhelp.com

* On-site service available within close proximity to the local cities listed above. 
Available in Ontario, Canada only.  
Certain conditions apply.

How to fix the colour shift when playing back media on an Adrenaline or Xpress Pro running Windows XP (Nvidia 67.22)

If you see the video display shift in brightness, contrast, hue, or saturation when you pause and play video, you should adjust the graphics controls in the NVIDIA settings.

To adjust the graphics controls:

1. Exit all applications.
2. Right-click the Desktop, and select Properties. The Display Properties dialog box opens.
3. Click the Settings tab.
4. Click the 1 monitor.
5. In the lower right hand corner, click the Advanced button.
6. Click the applicable Quadro tab.
7. On the left side of the display pane, click the Color Correction setting.
8. In the "Apply Color Changes to" menu, make sure Desktop is selected.
9. Click Restore Defaults.
10. Go back to the “Apply Color Changes to” menu, and select Overlay/VMR
11. Click Restore Defaults
12. Set the brightness slider to 120%.
13. Set the contrast slider to 110%.
14. Click Apply, and then click OK to save the changes.
15. Go back to step 4 repeat the process for the second monitor.

More information on this can be found in the Media Composer Adreanaline Release Notes.