What is AvidHelp?
Video editing or post production is a fast-paced,
time sensitive market which you can't afford to have any
down-time. AvidHelp is a program that gives you piece of
mind, with a fast response time to get you back up and
running.
AvidHelp is an all-inclusive support program offered
by Dynamix Professional Video Systems. If you
currently own an Avid non-linear video editing system
and have a limited tech support department, this is the
perfect program for you. Depending on the program you
choose, it includes phone support, and on-site
service*.
For more information, please call your local Dynamix
office and ask for AvidHelp:
Toronto: 905-882-4000 or
1 888 AVIDHELP (1 888 284 3435)
London: 519-681-5000
Ottawa: 613-724-4999
E-mail: info@avidhelp.com
* On-site service available within
close proximity to the local cities listed above.
Available in Ontario, Canada only.
Certain conditions apply.
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Top Issues | Software Releases
Sony XDCAM PDW-1500 SDI Audio Workaround during batch capture There have been many cases in which the Sony XDCAM PDW-1500 has caused audio motor bloating while batch capturing. There are two things to note in the deck settings to check.
- The deck has a feature where the video output switches from playback
output to E-E mode when the deck is in stop, FF or REW. During a batch
capture, the change in sync is confusing the Adrenaline SDI hardware that
causes audio problems.
- You can change one of the following settings in the PDW-1500:
a.
Change menu item 108 AUTO EE SEL from S/F/R to OFF
b. Change menu item 701 EE DELAY from SYNC to VIDEO
If you do not see these settings in the menu, you will need to enable the
extended menu. It can be enabled through the Maintenance menu.
Changing either one of these settings seems to solve the embedded audio SDI
capture.
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