Welcome to AvidHelp.com

What is AvidHelp?

Video editing or post production is a fast-paced, time sensitive market which you can't afford to have any down-time. AvidHelp is a program that gives you piece of mind, with a fast response time to get you back up and running.

AvidHelp is an all-inclusive support program offered by Dynamix Professional Video Systems.  If you currently own an Avid non-linear video editing system and have a limited tech support department, this is the perfect program for you. Depending on the program you choose, it includes phone support, and on-site service*.  

For more information, please call your local Dynamix office and ask for AvidHelp:

Toronto: 905-882-4000 or 
1 888 AVIDHELP (1 888 284 3435)

London: 519-681-5000

Ottawa: 613-724-4999

E-mail: info@avidhelp.com

* On-site service available within close proximity to the local cities listed above. 
Available in Ontario, Canada only.  
Certain conditions apply.

Top Issues | Software Releases
Top Issues:
Upgrading to Avid 3.5
XDCAM EX 35mbit no video
Sony XDCAM PDW-1500 SDI Audio Workaround during batch capture
How to fix the colour shift when playing back media on an Adrenaline or Xpress Pro running Windows XP (Nvidia 77.18)
How to fix the colour shift when playing back media on an Adrenaline or Xpress Pro running Windows XP (Nvidia 67.22)

XDCAM EX 35mbit no video

Sony's new XDCAM EX camera has an option to capture HD video at 35mbps. Unfortunately the codec is not supported at this time with the Avid (Up to MC 2.8 or Nitris 1.8 series), so bringing in the MXF footage over firewire FAM mode will not work. There are a few alternatives, such as using a 3rd party transcoder program that takes a significant amount of time to encode, or bring in the media by HDSDI.

 

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