What is AvidHelp?

Video editing or post production is a fast-paced, time sensitive market which you can't afford to have any down-time. AvidHelp is a program that gives you piece of mind, with a fast response time to get you back up and running.

AvidHelp is an all-inclusive support program offered by Dynamix Professional Video Systems.  If you currently own an Avid non-linear video editing system and have a limited tech support department, this is the perfect program for you. Depending on the program you choose, it includes phone support, and on-site service*.  

For more information, please call your local Dynamix office and ask for AvidHelp:

Toronto: 905-882-4000 or 
1 888 AVIDHELP (1 888 284 3435)

London: 519-681-5000

Ottawa: 613-724-4999

E-mail: info@avidhelp.com

* On-site service available within close proximity to the local cities listed above. 
Available in Ontario, Canada only.  
Certain conditions apply.

Upgrading to Avid 3.5

When upgrading from a previous version of Avid Media Composer/Symphony, make sure you update the dongle first and confirm that it is licensed for 3.5. Go to www.avid.com/dongle/ for instructions. Once the dongle has been updated, you must uninstall all avid related software before upgrading. Power down or disconnect all firewire devices. On Windows go into the control panel, add remove programs. Uninstall all Avid applications, DIO Runtime, Digidesign and Sentinel driver. On the Mac, find the Avid Uninstallers folder and run each application to remove Avid software. Reboot the computer when done and cancel any new hardware found wizards. Read the release notes for the required OS updates and compatible Quicktime version: support.apple.com/downloads/. Reboot the computer once the OS updates are installed. Now you can safely install the latest Avid 3.5 release. Reconnect all firewire devices and automatically install drivers, start up the Avid and follow the instructions to update firmware.